Accounts Receivable/Accounts Payable Support Specialist

POSITION SUMMARY:

Assist the Controller with maintaining accounts receivable and payable functions withing the organization. As part of the accounts receivable duties, the Support Specialist will assist posting payments to the financial system, verify remittance and account information are accurate, provide customer services to patients and third-party payors and assist with managing collection accounts. As part of the accounts payable duties, the Support Specialist will work with their supervisor to organize vendor invoices and input information into the finance system for payment processing.  The accounting clerk will file documents, retrieve information, verify invoice amounts with department managers and work with the purchasing department to verify P.Os. 

MINIMUM QUALIFICATION STANDARDS:

Education:       High School Diploma or GED required; preferred associate degree and/or equivalent experience in an accounting position.

Licensure:        None

Work Experience:       A strong working knowledge of administrative / specialized business support services typically obtained through administrative support or business office positions.

ESSENTIAL JOB FUNCTIONS:

• Receive payment remittance from third party payors, correlate with payment report and patient accounts.
• Post payments from third party payors, self-pay, employers and other sources to correct patient account.
• Perform daily balancing of bank deposits, credit card payments, EFT, check and cash deposits against patient paid accounts.
• Resolve any inaccuracies with payment posting and remittance information and daily balancing reports.
• Process payments for deposit into bank account and take deposits to bank.
• Sort mail and place with appropriate departments.
• Review patient accounts for missed or late payments.  Perform follow-up with patients and assist them with setting up payment plans or submit charity care paperwork.
• Update collection lists and send out first, second and third collection notice letters to patients.
• Upload collection files to Collection agency.
• Answer patient billing questions both on the phone and in-person and work to resolve any issues in a professional courteous manner.
• Assist with accounts payable by forwarding invoices to the proper department for approval and coding.
• Inputting invoice and vendor information into the financial software system.
• Match invoices with a copy of printed checks and file in appropriate areas.
• On occasion work as a back-up for processing a check run.
• Assist billing and coding company with questions and collecting addition information they may need for claims processing.
• Assist with the creation and distribution of required financial statements, statistical and supporting reports on monthly and annual basis, as well as other special reporting as needed.

SKILLS AND KNOWLEDGE REQUIREMENTS:

• Detail-oriented data entry
• Strong working knowledge and skills in essential bookkeeping functions.
• Add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Ability to understand the basic metric system.
• Skills in operation of typical office equipment such as PC’s, printers, calculator, FAX, copiers.
• Knowledge and education of HIPPA regulations
• Ability to answer the telephone and converse in a professional manner.
• Internet, email, MS Office, as wells as small business application, and Healthcare systems applications – primary focus on accounting and financial functions and data entry skills.
• Draw and interpret bar graphs.
• Organization and Scheduling
• Team focused.
• Excellent Customer Services skills
• Able to work independently and prioritize new tasks.
• Attention to detail.
• Critical thinking and extensive problem-solving skills